If a customer wants to cancel his order, he can do that by informing our customer support agents about his wish by telephone or via e-mail within 24 hours after the order was placed. In this case we kindly ask to specify your name and order #. If you do not remember the order #, please provide us with your name and approximate date of order submission. The order will be immediately canceled as per your request.

Delivery Time

The average delivery time to the Europe and Australia is 2 - 3 weeks and to other countries the average delivery time is 3 - 5 weeks. In some rare occurrences your packages may be delayed in the process of shipping, please let us know so we can attempt to track your packages.

Shipping Price

The price of the delivery of 1 carton of cigarettes comprises 9.70 USD. Cigarettes are shipped as registered mail with confirmation of delivery. Therefore you need to sign upon the receipt of the parcel.